Privacy Policy

Introduction

calm-vale is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.

By using our website, you acknowledge that you have read and understood this policy. We may update this policy periodically, and any changes will be posted on this page with an updated revision date.

Information We Collect

We collect information that you voluntarily provide when interacting with our website:

• Contact information including name and email address when you submit enquiry forms
• Service preferences and project details you provide in correspondence
• Technical data such as IP address, browser type, and device information collected automatically through cookies
• Usage data including pages visited and time spent on our website

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotations for our services
• To deliver and improve our studio lighting and sound services
• To analyse website usage and enhance user experience
• To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit a contact form or accept cookies
• Contractual necessity: When processing is required to fulfil service agreements
• Legitimate interests: For improving our services and website functionality
• Legal obligation: When required by applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in website hosting and analytics
• Professional advisers including legal and accounting services
• Regulatory authorities when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless you request earlier deletion. Analytical data is retained in anonymised form.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your data may be processed by service providers located outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Contact Information

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: Unit 14, Riverside Business Park, Thames Road, London SE10 0QJ

Last updated: September 2024